About Maria SilvaniaBack to Top

Maria Silvânia www.linkedin.com/in/maria-silvania St Anne’s Terace, Dublin, Ireland | Mobile: [removed] | E-mail: [removed] experienced administrative professional, with a strong knowledge base in handling patient scheduling and high-volume multi-line phone systems. I have experience in customer service, which helped me to develop abilities and skills in regard to offer customers the solutions to their queries in an efficient and effective manner. I hold a bachelor’s degree in Advertising & Marketing Communications I am dedicated to following a career path in the Irish Customer Service Sector. Highlights of my experience and strongest skill include the following: • Listening and communication abilities • Problem analysis and solving capacity • Customer service orientation, adaptability and resilience. • Experience preparing documents, managing files, scheduling appointments, and organizing charts and materials while maintaining first-rate level of accuracy and confidentiality. • Ability to manage patient information and medical records while ensuring adherence to strict regulatory mandates. • Communicating effectively with physicians, nurses, medical assistants, and senior management staff to facilitate highly efficient and productive medical office operations. • Extensive secretarial / administrative background with strong abilities in full range of support tasks such as phone coverage, filing, and database management. • Excelling at balancing multiple tasks while providing top-level organization, interpersonal, and communication skills; exceptional computer abilities with extensive software proficiencies. My experience combined with my inherent interpersonal, analytical and problem-solving skills, I am ready to provide outstanding service in any entry-level position. EDUCATION AND QUALIFICATION 2007 | Bachelor’s degree in Advertising & Marketing Communications | Centro Universitário do Vale do Ipojuca Caruaru, Brazil Languages: Portuguese: Native English: Upper Intermediate WORK EXPERIENCE Since Sep/2015 | Irish Service Sector Dublin, Ireland Focused in improve my English and to be in touch with the Irish culture, I have worked in several small jobs, such as: • Housekeeper at Metrostays and at Sarcleaning. • Floor Staff at Brazilian Restaurant. • Shop Assistant at Brazucas Market. • Child Minder for an Irish Family. • General Operative at Freshways. Jul/2013 - Sep/2015 | Assistant Administrative | Dijolly Art and Fashion Caruaru, Brazil • Composed, prepared, edited, and distributed correspondence and other department documents. • Handled all accounts payable and receivable. • Filed documents to maintain an organized and efficient office environment. • Ordered and maintained supplies for the division. • Maintained accurate personnel records for new and existing employees. • Provided time sensitive documents to managers for daily review. • Phoned contractors to sign new updated electronic contracts on-line. • Supported complex, deadline-driven operations, and resolved issues. • Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency. Mar/2007 - Sep/2015 | Assistant Administrative | Municipal Health Secretary Caruaru, Brazil • Greeted patients and assisted with hospital check-in. • Maintained organized environment by updating necessary paperwork and filing charts. • Answered reception phones and assisted callers with any requests or questions. • Efficiently performed data entry with a sharp attention to detail. • Recorded pertinent patient information. • Documented and organized patients record for reference in case of emergencies. • Registered the patients as per the hospital policy and educated them about the medical policies to be followed. Nov/2008 - May/2012 | Call Centre Supervisor | Social Security Call Centre Caruaru, Brazil • Insured implementation of call centre policies, operations and performance standards were understood and followed by agents. • Performed statistical analysis for each individual agent providing coaching to insure adherence to statement of work. • Established measurement tools to measure and monitor calls for quality assurance. • Evaluated customer survey data and prepared process improvement recommendations. • Monitored and evaluated team performance to assure quality service, professionalism and courtesy, and identify actions that can improve call quality and customer satisfaction. • Resolved complaints as it relates to the Call Centre. Oct/2007 - Oct/2008 | Call Centre Agent | Social Security Call Centre Caruaru, Brazil • Used electronic documentation, reference tools, and automated training to provide to deliver stellar customer service. • Met and exceeded department productivity and quality standards. • Respond to authorized service centre’s inquiries via email or phone and resolved issues efficiently and professionally. • Provided effective and timely resolutions of a range of customer inquiries. May/2006 - Jan/2007 | Cashier | Banco Matriz Caruaru, Brazil Banco Matriz provides financial services such as: payment of residential bills, invoices and documents of various agreements, financial services corresponding to the Central Bank with the purpose of favouring the population and providing greater convenience. • Received and processed payments by cash, check, credit card and automatic debit. • Operated computer software systems for purposes of data entry. • Maintained high standards for customer service. • Operated cash register at check out, and other related cashier duties.

Other Relevant InformationBack to Top

Dear Sir/Madam

An experienced administrative professional

with a strong knowledge base in handling patient scheduling and high-volume multi-line phone systems. I have experience in customer service

which helped me develop abilities and skills in regard to offering customers the solutions to their queries in an efficient and effective manner. I hold a bachelor’s degree in Advertising & Marketing Communications I am dedicated to following a career path in the Irish Customer Service Sector. Highlights of my experience and strongest skill include the following: • Listening and communication abilities • Problem analysis and solving capacity • Customer service orientation

adaptability and resilience. • Experience preparing documents

managing files

scheduling appointments

and organizing charts and materials while maintaining first-rate level of accuracy and confidentiality. • Ability to manage patient information and medical records while ensuring adherence to strict regulatory mandates. • Communicating effectively with physicians

nurses

medical assistants

and senior management staff to facilitate highly efficient and productive medical office operations. • Extensive secretarial / administrative background with strong abilities in full range of support tasks such as phone coverage

filing

and database management. • Excelling at balancing multiple tasks while providing top-level organization

interpersonal

and communication skills; exceptional computer abilities with extensive software proficiencies. With my experience combined with my inherent interpersonal

analytical and problem-solving skills

I am ready to provide outstanding service n any entry-level position. I would be very happy to provide any further details that you require

or to discuss any role that you believe may be of interest. Many thanks for your consideration. Yours faithfully

Maria Silvânia Mobile: [removed] E-mail: [removed]

AvailabilityBack to Top

Available To Work